General Terms and Conditions
1. Subject matter of the contract
1.1 The Partner prepares food and beverages (“Creator Brand Dishes”) at its own premises, which LANCH distributes under a brand name determined by LANCH (“Creator Brand”). The Partner sells the Creator Brand Dishes to LANCH after preparation and makes them available for pick‑up by delivery drivers (“Drivers”) or customers (“Customers”). Orders are placed through online delivery platforms and/or the LANCH ordering platform (“Platform”). Customer pickup from the Partner's premises requires prior written approval from LANCH.
1.2 The Partner shall prepare Creator Brand Dishes exclusively according to the guidelines, methods, instructions, recipes, ingredients, and materials defined by LANCH.
1.3 The Partner may only use the Creator Brand as permitted in this Agreement and may not use it for its own customers or sell Creator Brand Dishes to third parties.
1.4 LANCH purchases Creator Brand Dishes from the Partner as described in Section 6. LANCH is solely responsible for selling the dishes to end customers.
1.5 Only food items, ingredients, packaging, and marketing materials provided or approved by LANCH may be used when preparing Creator Brand Dishes.
2. Scope and form
2.1 This Agreement consists of these Terms and Conditions, the General Terms and Conditions (GTC), additional agreements, and the Data Processing Agreement.
2.2 Singular includes plural and vice versa.
2.3 Partner terms apply only if accepted by LANCH in writing.
3. Obligations of LANCH
3.1 Coordination of delivery processes as necessary.
3.2 Provision of guidelines, instructions, recipes, and training materials.
3.3 Activation of the Partner in the supply chain ordering system.
3.4 Activation on delivery platforms.
3.5 Activation on the Platform ordering system.
3.6 Purchase of Creator Brand Dishes based on customer orders.
4. Obligations of the Partner
4.1 The Partner is an independent business under the applicable commercial laws of its operating country. The Partner may not represent LANCH. The Partner must provide proof of business registration, tax identification, legal form, and other required documents. The Partner is responsible for complying with all applicable local tax obligations.
4.2 The Partner shall provide all required information for platform activation and notify LANCH of changes at least fourteen (14) days in advance.
4.3 The Partner shall obtain and maintain all required business licenses, permits, and registrations for operating a professional kitchen or restaurant in its jurisdiction.
4.4 The Partner shall comply with all applicable food safety, hygiene, and handling laws and standards. The Partner must maintain proper hygiene, food storage, inventory rotation, and staff training, and must take all reasonable steps to protect customers, the Creator Brand, and LANCH’s reputation.
4.5 The Partner must immediately report any issues affecting product quality or food safety.
4.6 The Partner must maintain a food safety and hygiene program aligned with applicable local laws and industry standards and provide it upon request.
4.7 Creator Brand Dishes must be prepared with care, expertise, and in compliance with LANCH guidelines, industry norms, and applicable local labor, health, and safety rules. LANCH may update guidelines at its discretion.
4.8 Products or materials provided or approved by LANCH may only be used for Creator Brand purposes.
4.9 The Partner must maintain sufficient capacity, staffing, inventory, and equipment to handle order volumes.
4.10–4.13 The Partner must prepare orders promptly, ensure correct labeling, honor platform‑estimated delivery times, respect allergen and dietary information, and operate during agreed hours.
4.14 Customer interactions must comply with applicable consumer protection and data protection regulations. Complaints must be reported to LANCH.
4.15 Creator Brand Dishes must be prepared exclusively at the Partner’s own approved premises.
4.16–4.19 The Partner must ensure IT readiness, timely supply chain ordering, operational equipment, and punctual order handover.
5. Supply of products
5.1 The Partner must purchase all materials required for Creator Brand production directly from LANCH unless otherwise approved in writing.
5.2 Orders are placed through the supply chain system. Prices and delivery schedules are shown within the system.
5.3 Delivery disruptions arising from suppliers constitute force majeure.
5.4 The Partner must check all deliveries upon arrival and report defects immediately.
5.5 Payments for supplies are offset against the Partner’s manufacturing remuneration.
5.6 Independent sourcing requires LANCH’s prior written approval.
6. Remuneration and invoicing
6.1 The Partner receives a manufacturing fee based on the net order value for Creator Brand Dishes produced. Marketing, service, platform, and payment fees, as well as product costs and setup fees, are offset against the manufacturing fee.
6.2 The first settlement occurs on the 15th or last day of the month of contract signature; thereafter twice per month.
6.3–6.6 Optional cash handling rules apply if cash orders are enabled. Cash received is treated as an advance against the Partner’s remuneration.
6.8 If LANCH’s claims exceed the remuneration owed, the Partner must pay the balance within seven (7) days.
7. Term and termination
7.1 The Agreement is indefinite. It may be terminated with three months’ notice to month‑end, reduced to one month after the first three months. Early termination within the first three months triggers an onboarding fee.
7.2 Clauses intended to survive termination remain in effect.
7.3 Either party may terminate immediately for material breach not cured in time, insolvency‑related events, cessation of business, or financial deterioration.
7.4 Termination does not affect pre‑existing obligations; all balances must be settled within fifteen (15) business days.
7.5 LANCH may suspend Creator Brand operations if the Partner breaches material obligations.
8. Kitchen and storage equipment
8.1 The Partner is obliged to use certain kitchen equipment within the scope of this Agreement (see kitchen/storage requirements in the agreed terms and conditions) that is necessary for the preparation of Creator Brand dishes. If the Partner does not own some or all of this equipment, it is obliged to procure it at its own expense, either through its own channels (provided that it complies with the specifications set by LANCH) or through LANCH and/or the suppliers proposed by LANCH.
8.2 If LANCH sells kitchen equipment to the Partner in accordance with the above section, the cost of this equipment will be charged to the Partner as kitchen equipment setup fees. LANCH is entitled to offset the kitchen equipment fees against the Partner's manufacturing remuneration.
8.3 In the event of termination of this contract within two months of its signing, the Partner shall be entitled to return the equipment free of charge. However, it should be noted that the Partner will be invoiced or charged for transport costs and processing costs in the amount of €250. The Partner is obliged to make the equipment available for collection at the curb. This must be done in accordance with the packaging guidelines, which will be communicated in advance. In the event of a faulty collection attributable to the Partner, the Partner will be invoiced or charged for the transport costs, processing costs, and the replacement value of the equipment, unless a second collection attempt is made. The Partner has the option of arranging a second collection attempt if this is expressly requested. If the second collection attempt also fails due to the fault of the Partner, the Partner will again be invoiced or charged for processing costs, transport costs, and the replacement value of the equipment.
9. Confidentiality and non‑competition
9.1 The Partner must maintain strict confidentiality over all LANCH information.
9.2 The Partner may not use or disclose LANCH recipes outside the Agreement.
9.3 Only trained personnel may prepare Creator Brand Dishes; no unauthorized public use of the Creator Brand is permitted.
9.4 Violations may result in contractual penalties and immediate termination.
9.5 The Partner may not market or advertise the Creator Brand without written approval.
9.6 Confidentiality remains for 5 years post‑termination; non‑compete applies during the Agreement.
9.7 Press inquiries must be forwarded to LANCH.
10. Intellectual property
All IP related to the Creator Brand belongs to LANCH. No rights are transferred to the Partner.
11. Liability and indemnification
The Partner is fully responsible for claims arising from its breach of obligations and must indemnify LANCH for all related losses and costs.
12. Insurance
The Partner must maintain adequate business and product liability insurance according to industry standards and applicable local regulations.
13. Data protection
Both parties shall comply with applicable data protection laws. Processing obligations are outlined in the Data Processing Agreement.
14. Employment and labor obligations
The Partner must comply with all applicable labor, wage, and employment standards and indemnify LANCH for any related claims.
15. Anti‑money laundering and anti‑corruption
The Partner must comply with all applicable laws on anti‑corruption, anti‑bribery, and anti‑money‑laundering, provide documentation when required, and update it when changes occur.
LANCH may terminate the Agreement immediately for violations.
16. Rights of inspection
LANCH may appoint independent hygiene or quality auditors.
LANCH may conduct unannounced inspections during operating hours.
17. Final provisions
17.1 Amendments require written agreement (digital signatures permitted).
17.2 LANCH may update the Terms when required by law or when changes do not materially alter service requirements.
17.3 LANCH may adjust brand policies, products, or platform arrangements; the Partner must implement such changes.
17.4 LANCH may offset payments owed.
17.5 LANCH is not responsible for uninterrupted platform availability.
17.6 The Partner may not assign rights without written consent.
17.7 This Agreement supersedes all prior agreements.
17.8 Force majeure applies to events outside reasonable control.
17.9 If the Partner consists of multiple persons, they are jointly and severally liable.
17.10 Dispute resolution: Any dispute shall be settled by binding arbitration under internationally recognized arbitration rules (e.g., ICC, UNCITRAL, or mutually agreed rules). The arbitration location, language, and rules shall be determined in the relevant Order Form or commercial agreement.
17.11 Invalid provisions shall be replaced by valid provisions with similar economic intent.
Last updated: December 2025
